How do i contact a hospital patient…?

A friend of mine was seriously injured in a crash with a drunk driver. He was taken to Fort Sam Medical Center and called me from there twice after he was admitted. Every time I call the front desk, or the number he has called me from, they are unable to locate him in their database when I give them his name and age. He told me this is due to the fact it was such a serious accident so they don’t put his name in the database for confidentiality reasons. Is it true they do this? Is there any other way I can get ahold of him? I haven’t heard from him in a few days so I’m a bit worried.

Next time he calls, ask for his room number. They might not have him in the Database for confidentiality reasons (or maybe they do have it but aren’t allowed to give it out), but if you know the room number, they should know he or a family member gave it to you and they might put you through to him. That’s the only way I can think of to contact him by phone.

Alternatively, talk to his parents and ask if there’s any way you could visit him or they could pass on a letter or something.

Hope your friend will be OK.

Good luck.

This entry was posted on Wednesday, June 16th, 2010 at 3:22 pm and is filed under medical contact center. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

3 Responses to “How do i contact a hospital patient…?”

KlonopinQueen on June 16th, 2010 at 9:02 pm

Is he in the ICU?

Usually they don’t allow phones in there. You can call the nurses station in the ICU but with all the patient confidentiality laws they have now, they cannot disclose any information unless you have a passcode.
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mlsaj84 on June 16th, 2010 at 9:34 pm

That is true. I work at a hosp. and a pt can choose if they want people to know they are there or not when they call or if they are in such serious condition. You can try visitng and see if they let you. Good luck!
References :
slashgirl_1984 on June 16th, 2010 at 9:52 pm

Next time he calls, ask for his room number. They might not have him in the Database for confidentiality reasons (or maybe they do have it but aren’t allowed to give it out), but if you know the room number, they should know he or a family member gave it to you and they might put you through to him. That’s the only way I can think of to contact him by phone.

Alternatively, talk to his parents and ask if there’s any way you could visit him or they could pass on a letter or something.

Hope your friend will be OK.

Good luck.
References :

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